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Returns

RETURNS POLICY – Ready Made Stock Signs

Lime Green Sign Machine aims to always provide high quality Goods that are fault free and undamaged.  On occasion however, goods may need to be returned.  Returns are governed by these Terms and Conditions.

  • If the Purchaser receives Goods which do not match those ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, the Purchaser should contact us within 10 working days to arrange return. Lime Green Sign Machine is not responsible for paying shipment costs.  The Purchaser will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used when the Goods were purchased.  Refunds and replacements will be issued upon our receipt of the returned Goods.
  • If any Goods purchased have faults when they are delivered, the Purchaser should contact Lime Green Sign Machine within 28 working days to arrange collection and return. Lime Green Sign Machine is not responsible for paying shipment costs.  Goods must be returned in their original condition with all packaging and documentation.  Upon receipt of the returned Goods, the price of the Goods, as paid, will be refunded through the payment method used when the Goods were purchased.
  • If any Goods develop faults within their warranty period, the Purchaser is entitled to a repair or replacement under the terms of that warranty.
  • If Goods are damaged in transit and the damage is apparent on delivery, the Purchaser should sign the delivery note to the effect that the goods have been damaged. In any event, such damage should be reported to Lime Green Sign Machine within 10 working days and to arrange replacement or collection and return.  Lime Green Sign Machine is not responsible for paying shipment costs.  Upon receipt of the returned Goods, the price of the Goods, as paid, will be refunded through the payment method used when the Goods were purchased.
  • If the Goods have been dispatched or have reached you, but the Purchaser decides that they are no longer required, the Goods can be returned to Lime Green Sign Machine within 10 days of receipt. Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of Lime Green Sign Machine.  The Purchaser is responsible for paying shipment costs if Goods are returned for this reason. A restocking charge of 20% of the cost of the goods may be applied at the discretion of Lime Green Sign Machine.
  • If the Purchaser wishes to return Goods to Lime Green Sign Machine for any of the above reasons, please contact us on 0800 404 5850 to make the appropriate arrangements.
  • Lime Green Sign Machine reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:
    • Any use or enjoyment that you may have already had out of the Goods;
    • Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;
    • The fact that the Goods consist of audio or video recordings or computer software and that the packaging has been opened;
    • Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.

Such discretion to be exercised only within the confines of the law.

 

RETURNS POLICY – Bespoke Made Items

Lime Green Sign Machine aims to always provide high quality Goods that are fault free and undamaged. On occasion however, Bespoke made goods may need to be returned and remade. Returns of Bespoke Made Items are governed by these Terms and Conditions.

  • If the Purchaser receives Goods which do not match those ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, the Purchaser should contact us within 10 working days to arrange return. Lime Green Sign Machine is not responsible for paying shipment costs. Lime Green Sign Machine have the option to have the Goods replaced with those ordered (if available) or to refund through the payment method used when the Goods were purchased. Refunds or replacements will be issued upon our receipt of the returned Goods.
  • If any Goods purchased have faults when they are delivered, the Purchaser should contact Lime Green Sign Machine within 28 working days to arrange return. Lime Green Sign Machine is not responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, Lime Green Sign Machine have the option to have the Goods replaced with those ordered (if available) or to refund through the payment method used when the Goods were purchased. Refunds or replacements will be issued upon our receipt of the returned Goods.
  • If any Goods develop faults within their 12 month warranty period, the Purchaser is entitled to a repair or replacement under the terms of that warranty.
  • If Goods are damaged in transit and the damage is apparent on delivery, the Purchaser should sign the delivery note to the effect that the goods have been damaged. In any event, such damage should be reported to Lime Green Sign Machine within 1 working days and to arrange replacement or collection and return. Lime Green Sign Machine is not responsible for paying shipment costs. Upon receipt of the returned Goods, Lime Green Sign Machine have the option to have the Goods replaced with those ordered (if available) or to refund through the payment method used when the Goods were purchased. Refunds or replacements will be issued upon our receipt of the returned Goods.
  • If the Bespoke made Goods have been dispatched or have reached you, but the Purchaser decides that they are no longer required, the Goods cannot be returned to Lime Green Sign Machine and will not be refunded.
  • If the Purchaser wishes to return Goods to Lime Green Sign Machine for any of the above reasons, please contact us on 0800 404 5850 to make the appropriate arrangements.
  • Lime Green Sign Machine reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:
    • Any use or enjoyment that you may have already had out of the Goods;
    • Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;
    • The fact that the Goods consist of audio or video recordings or computer software and that the packaging has been opened;
    • Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.

Such discretion to be exercised only within the confines of the law.

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